WordPerfect Online Tech Support
by Kendall Callas
I'm sorry to report that free e-mail tech support from Corel has been discontinued. Try to be philosophical as you scratch email@example.com off your e-mail list.
"AnswerPerfect" paid e-mail support is now available from the www.corel.com Internet site. A credit card charge of $14.95 plus tax covers the initial question/problem plus any follow-up e-mail exchanges. Response is promised within 1 business day. Click on Support, then AnswerPerfect.
Telephone tech support offers two options:
Free "classic" support (business hours only, recent WordPerfect versions only, toll call)
Priority support (24-hours, all versions of WordPerfect, tollfree) $25 per incident via 800 number, or $2/minute via 900 number.
For a 24-hour verbal or fax list of Corel tech support numbers call 800-321-5906.
Still free -- these valuable sources of online information are always open (24 hours, 7 days a week):
Copyright (C) 1998 by microCounsel, (415) 921-6850. All rights reserved.
Fax On Demand. Answers to common questions are faxed directly to your fax machine by calling 801-765-4037. (Requires a touch-tone phone.)
IVAN - Interactive Voice Answering Network: 801-765-4038
Automated verbal trouble-shooting help and solutions for common problems. Topics are limited. (Requires a touch-tone phone.)
Knowledge base web site: http://kb.corel.com
By typing in search words or phrases, you can query the same database of information that the telephone tech support operators use. (Requires Internet access.)
BBS (Bulletin Board System): 801-221-5197
Files and utility software available for download. For initial verbal instructions, call 801-765-4033. (Requires communications software.)
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